How do we organize the process

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It gives space to express emotions and perceptions without the need to justify. Key questions: How do I feel about this? What does my gut feel? Black Hat (Caution and Risks): It represents critical and cautious thinking. Identify risks, problems and weaknesses. Key questions: What could go wrong? What are the downsides? Yellow Hat (Optimism and Possibilities): It represents positive thinking. Look for benefits, opportunities and ideal scenarios.


Key questions: What are the benefits? What positive malaysia number data results can we achieve? Green Hat (Creativity and Innovation): It represents creative thinking. Generate new ideas, solutions and alternatives. Key questions: How could we do it differently? What out-of-the-box ideas could work? Blue Hat (Management and Organization): It represents the control and organization of the process. Coordinates the use of the other hats and maintains focus. Key questions: What steps should we follow? Root Cause or Fishbone Analysis: Root cause analysis seeks to identify the underlying reasons for problems in order to prevent them from reoccurring.


It is an essential technique in quality management and continuous improvement. This methodology is ideal for identifying problems in different departments of the company that may directly or indirectly affect the same problem. Key Steps in Root Cause or Fishbone Analysis Define the Problem: Provide a clear and specific description of the problem or incident. Be as detailed as possible. Example: “The system was down for 3 hours on Tuesday.